Loan Form
A. A Loan form must be completed for each carrier you borrow with your full name,
address and contact details, loan charges, deposit values, return method and return
due date.
B. Your personal details will be kept in accordance with the General Data Protection
Regulation (GDPR), and will only be used to contact you in relation to your library
loan.Loan Cost and Duration
A. Up to two carriers may be hired at any time. Once a carrier is returned another hire
may be made.
B. The loan period is at our discretion. For additional days beyond the agreed hire
period, we charge a minimum of £5 per week or part of.
C. Carriers that are returned early will not receive a refund on hire fees.Free Stretchy Wrap Hire Scheme
A. Our free stretchy wrap hire scheme is open to all babies under the age of 12 weeks.
B. Initial hire period is for 4 weeks. When this ends, you have the option to return it or
keep the stretchy wrap/Close Caboo on hire at a cost of £5 per week
C. All usual terms and conditions apply.Loss & Damage
A. The replacement of any lost carriers, accessories or instructions will be paid for by
charging the card on file. Charges for items damaged beyond normal wear and tear
will be judged on a case by case basis.
B. We reserve the right to charge your card on file for late fees or replacement costs of
carriers, as per section 6.
Payment Methods
A. Loan costs are payable by card, Square invoice, cash, cheque, bank transfer or
PayPal payment.
B. Deposits may be given as card, cheque, cash or PayPal payment, and are refunded
by the method given.
C. Any hire or extension that is not paid for within 3 days will be subject to daily fees of
£1 per day for every following day of non payment.
6.Late Returns/Payment
A. It is usually possible to renew the hire of the sling at our standard rate of £5 per
week, if this is done on or before the day that it is due to be returned. Payment can
be made by card, Paypal, bank transfer or cash.
B. If you return your carrier late, we will charge £1 per day (or part of) late fees for every
day past the agreed returns due date.
C. If you do not pay an invoice within 2 working days and we have not previously agreed
this, we will add additional administration fees at £1 per day.
D. Under adverse or unforeseen circumstances we may reduce or waive fines for late
returns as long as the late period is less than 3 days and has been fully agreed by us
before the end of the loan period.
E. If we do not hear from you within 10 days of the hire ending we will consider the
carrier lost and keep the deposit/charge the card using the stored details for the full
retail amount. If we are unable to receive the deposit amount, we will begin legal
proceedings.
F. If you are unable to return your carrier by the agreed date due to staff illness or staff
holidays, we will extend your loan period for free and agree a new returns due date
with you.
Returning Carriers
A. Returns can be made to any of our drop in sessions (if we have them running) or by
prior arrangement to Charlene’s home address, Staffordshire Oatcakes on Broad
Street in Hanley, The Railway Tearoom on Station Road in Endon or via post.
Carriers returned by post are at your own risk and we advise you use Recorded or
Special Delivery. The carrier must arrive by its return due date.
B. If a carrier is lost in the post, full retail value will be charged. As in Section A, please
ensure it is adequately insured to cover yourself. Clients remain liable for the full
replacement value until we receive the carrier or replacement amount.
C. Hire fees will be charged until receipt of original or replacement carrier.
Condition of the Carrier
A. All carriers are checked before lending to ensure that they are in good condition and
working order. The borrower should always check the condition of the carrier prior to
use upon receipt.
B. It is the borrowers’ responsibility to check over the carrier before every use. Check all
buckles, hems and seams ensuring that there are no tears, breaks, cracks or holes. If
any damage is discovered, please stop using the carrier immediately and contact us
for further advice.
Safe Use of Carriers
A. All carriers are provided with instructions for safe use and these can be found either
on the manufacturer’s website or by contacting us.
B. The borrower must read all safety, use and care instructions provided prior to using
the carrier. Carriers must only be used in accordance with the manufacturer’s
instructions.
C. All carriers are extremely safe when used properly, however misuse can cause injury
to yourself or child. It is your responsibility to ensure that you are using the carrier
correctly and that your baby is safe at all times. Staffordshire Sling Library cannot be
held responsible for any accident that results in injury or death whilst the carrier is in
your care.
D. We suggest that after familiarising yourself with the instructions given, you then
practice using the carrier with a doll, teddy, cushion or pillow so that you get used to
the tying/fastening/adjusting methods.
E. Always ensure that you seat your child correctly in the carrier and check any knots or
passes regularly as children do not stay still and straps and wrap passes can move
or become loosened.
F. If you feel any pain while carrying your child, change the carrying position or remove
the carrier.
G. If you are unsure about anything you read in the instructions, are not sure what
you’re doing or are at all concerned, please cease use and ask us for help. We can
give you advice or point you in the direction of lots of helpful sites to give you tips to
make sure you’re getting the best out of the carrier and using it safely.
H. Wearing your child is ultimately your responsibility, when you take away a carrier you
are doing so having checked the carrier, and are omitting any liability of Staffordshire
Sling Library during, and after carrying your child.
Care of Carriers
A. Under no circumstances is it permitted to smoke whilst wearing or holding the carrier.
Please inform us if you are a smoker, or if there is a smoker in your home as we will
need to carefully launder the carrier after it is returned. Smoking is known to increase
the risk of SIDS for babies, and these risks have also been linked to babies being in
close contact with clothing or objects contaminated with smoke particles.
B. We cannot guarantee that there are no marks or hairs on the carriers we lend.
Carriers are spot-cleaned and laundered if necessary. If you would prefer to use a
freshly laundered carrier please request this before you borrow.
C. Please therefore avoid washing the carrier due to potential damage from certain
detergents or your washing machine.
D. Please spot clean any marks when they occur using a gentle soap and water and all
carriers MUST be returned clean with any marks suitably addressed. If you feel it is
necessary that the carrier is washed while on loan to you, please contact us before
doing so for advice.
E. We cannot guarantee that there are no animal hairs on our carriers, but we ask that
all carriers are kept away from pets to minimise this possibility. If you are very allergic
to animal hairs, please request that the carrier be laundered before you borrow it to
help reduce any potential reaction.
F. Food and posset marks are expected when carrying children, but please keep the
sling away from anything that may stain more permanently (oil, paint, pens, etc.), or
anything that might damage it (scissors, Velcro, keys in your bag, fire, etc.). The cost
of damage beyond normal wear and tear may be charged to your card on file if we
think the carrier is unsuitable to be hired out again and if this is the case, you agree
for Staffordshire Sling Library to charge for the full retail price of a like for like
replacement.
G. 11. All slings, carriers, instructions and accessories remain the property of the
Staffordshire Sling Library at all times, and all loans are subject to availability and our
discretion.Workshops, 1:1 consultations and other bookings
A. All workshops and consultations require payment in advance to secure your place/date of
choice.
B. You must contact us at least 24 hours in advance to cancel.
C. If you are unable to attend on the day due to illness or unforeseen circumstances, you
may transfer your workshop place once/rearrange the consultation once, subject to
availability.
RETURNS – SALES
We hope that you will love your purchase from Staffordshire Sling Library,
but we understand that you may wish to return your item(s).
We can only accept returned items that are unused and in their original as new condition.
Items must be in their original intact packaging, with all tags, labels and instruction manuals
undamaged. We cannot refund items that have been worn or washed. Returned items must
be in fully re-saleable condition.
We do not accept returns for item purchases when you have already seen the item in
person, such as (but not limited to) at a Consultations, sling library sessions or hire to buy.
Once we have received the returned item, we will send you a full refund for the purchase
price of the item(s) within 14 days of receiving the item(s) back. We will refund to the
credit/debit card or PayPal account that you used for the original purchase.